Internal Compliance Management Tool at EY

A project for Ernst & Young that I worked during my time at at EL Passion (software development agency) – a web-based management system for compliance and risk management. It enables employees to file reports and manage compliance with regulatory requirements, helping maintain workplace transparency. I joined to steer the design process mid-project, focusing on finalizing, refining, and organizing the pre-existing design elements partly under development.

Company

EY (via EL Passion)

Years

2020

UI Design
UX Design
Prototyping

Categories

My role

Continuing to lead the product-design responsibilities after organizational changes to the project. Additionally, I helped handle communications with EY (the client) and supported the development team.

The Background and Approach

I was entrusted to lead and complete the product design of the project midway through its development. My main priority was to ensure an efficient and smooth development process in the face of all potential technical, organizational, and UX-related challenges.

The design needed to support multiple language versions, user roles, and device types – the design's complexity increased exponentially with each additional context.

The project was a balancing act between growing requirements and best UX practices, requiring me to moderate proper relationships between all parties involved.

I was onboarded into the project halfway through development. I needed to prioritize a smooth, hiccup-less workflow (which doesn't equate with sacrificing UX!)

The tool was intended for internal use at EY. As such, it needed to reflect this particular user base's specific needs and expectations, leading to many alternative UX solutions being explored and validated with the client.

Compliance management is a process heavily dependent on data. A logical and efficient information structure of said data was critical in improving workflow efficiency.

The product could be used on low-spec devices, requiring the UI design to prioritize performance and readability through simple visuals.

The Outcomes

I successfully wrapped up the project's design side and supported the cross-functional team afterwards. I’ve fostered an open approach to the design process which prioritized the input of others to ensure a proper all-rounded product direction.

I completed a uniform design across a variety of use cases, market variants, user roles, and device types without sacrificing the desired quality of user experience.

Complex interactive prototypes were critical in cooperating with developers and stakeholders. Non-technical EY representatives could better express their expectations thanks to an interactive wireframe.

A reformatted information structure streamlined the work of EY's compliance officers, as complex data sets were now logically organized.

The product supported two types of experiences – Compliance Officers and Employees, each focused on respective perspectives of compliance management. COs primarily handle reports and monitoring data, while Employees passively provide documents and reports.

Two types of experiences – Compliance Officers and Employees. The former primarily engage with handling reports and monitoring data, while Employees passively provide documents and reports.

Multi-language scalability

Responsive design made the tool available in the office and on the go.

The tool supports several different languages of countries where EY operates. As the UI is heavily text-dependent, the intentionally simple aesthetics helped minimize hiccups in the localization process.

The interactive prototype captured the product's complexity, significantly aiding stakeholder and team discussions.

A dashboard that allows Compliance Officers to perform their tasks efficiently – simple visuals, combined with an uncomplicated product design, made the platform effortless to navigate for a non-technical staff.

Showcase 3

Redefining Brainly's Value Proposition

See Full Case Study

Creating an engaging onboarding experience with animation

Expanding the design system with simple pictograms to visually communicate concepts

Home Page that makes hard-to-grasp product benefits tangible through interactive visual components

As usual, there is still so much more to cover but only so little time. Feel free to check out my social media links or drop me a message to learn more about my work, skills or availability.